Shipping Policy

This Digital Delivery Policy describes how vaultedsoftware.com (the “Site” or “we”) fulfills and delivers digital products to you upon purchase.

Overview

All products sold by Vaulted Software are digital products, including software licenses, activation keys, and downloadable software. No physical items are shipped or delivered. By purchasing from Vaulted Software, you agree to receive all products digitally via email or secure download links.

How Digital Delivery Works

After completing your purchase through checkout, your order will be processed automatically and delivered digitally.

The Process:

• Complete your secure payment at checkout.
• Your order is verified and processed.
• You receive an email with your product details.
• Download and activate your software using the provided instructions.

Delivery Time

• Instant Delivery: Most orders are delivered automatically within an hour after successful payment.
• Maximum Delivery Time: In rare cases, delivery may take up to 24 hours due to payment verification or system processing.

If your order is delayed beyond 24 hours, please contact our support team.

What You Will Receive

After a successful purchase, you will receive an email containing:

• Order confirmation with order number.
• Software license key or activation key.
• Secure download links (if applicable).
• Installation instructions and activation guide.

Email Delivery Requirements

To ensure successful delivery, customers must provide a valid and accurate email address during checkout. Please note that delivery issues caused by incorrect email addresses are the customer’s responsibility. Always check your inbox, spam, or junk folders if the email is not found.

Undelivered Orders and Resend Policy

If you do not receive your order within 24 hours, please verify the email used at checkout and contact us. If you lose your license key, you may request a resend by providing your order number and email address. We will verify your request and resend your information within 24 hours.

Important Information

• No physical products, packaging, CDs, or DVDs will be shipped.
• Access to products is granted only after successful payment confirmation.
• Unauthorized sharing or resale of license keys is strictly prohibited.

Cancellation Policy

Cancellation requests must be submitted within 2 hours of purchase. Once a digital product has been delivered or accessed, cancellation may not be possible. Please refer to our Refund Policy for more details.

Contact

For more information about our delivery practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@vaultedsoftware.com.

Vaulted Software

• Email: help@vaultedsoftware.com
• Phone: +44 7784699614
• Address: Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN, UK
• Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)
• Time Zone: (GMT+00:00) Greenwich Mean Time (London)